FAQ
Questions before your first demo
What RehabSync does, what it deliberately does not do, and how your data is handled.
General
What is RehabSync?+
RehabSync is practice-management and patient-engagement software for physiotherapy and rehabilitation practices. It covers scheduling, records, billing, messaging, team administration and patient engagement.
Who is RehabSync designed for?+
Solo physiotherapists, private practices, sports and performance teams, growing clinics and multi-location organisations.
How quickly can we get started?+
Most practices configure the core workflow in under an hour and invite their team straight away.
Clinical scope
Does RehabSync make clinical decisions?+
No. RehabSync provides clinic-management and communication tools. Assessment, diagnosis, treatment selection and progression are decided and recorded by the treating physiotherapist.
Does RehabSync interpret patient data?+
No. Pain scores, activity, adherence and diary entries are stored and displayed as the patient or clinician entered them. RehabSync does not classify, score or draw conclusions from them.
Can RehabSync build a rehabilitation programme for a patient?+
The physiotherapist builds the programme. They choose the exercises from a generic library and set dosage, frequency, progression and review dates. RehabSync stores the plan and delivers it to the patient.
Security and data
How is our data secured?+
Data is encrypted in transit and at rest, with role-based access controls, tenant isolation and audit trails.
How does RehabSync handle UK GDPR?+
RehabSync is built around UK GDPR data-handling requirements, including lawful-basis records, retention schedules aligned to the NHS Records Management Code of Practice, subject-access export and erasure workflows.
Can we export our data?+
Yes. Practices can export their dataset in standard formats, so there is no lock-in.